Policies and Procedures

STAFF FORMS

Request for Time Off/Shift Change Form

SCREENEASY

Avenue II- Frontline Staff Online Form
Avenue II- Frontline Staff Mobile App
Avenue II- Frontline Staff Printable Form

Avenue II- Office Staff or Office Visitor Online Form
Avenue II- Office Staff or Office Visitor Mobile App
Avenue II- Office Staff or Office Visitor Printable Form

Avenue II- Client Online Form
Avenue II- Client Mobile App
Avenue II- Client Printable Form

Avenue II- Residential Visitor or Essential Visitor Online Form
Avenue II- Residential Visitor or Essential Visitor Mobile App
Avenue II- Residential Visitor or Essential Visitor Printable Form

WELLNESS

Cultivating Community Wellness is an initiative to support the mental health and wellbeing of staff working in Ontario’s Developmental Services sector. To view past webinars, access resources, and register for upcoming webinars, go to https://ccwellness.ca and select Webinars.

SAFETY & HEALTH WEEK

Safety and Health Week 2022
Safety and Health Week 2022 Newsletter #1
Safety and Health Week 2022 Newsletter #2
Stay Safe in the Sun- colouring page
Handwashing- colouring page

NEW STAFF TRAINING MATERIALS

Safe Driving Training

Medication Awareness Training

STAFF TRAINING

Panbio Rapid Antigen Test Instructions
Respirator Fit Test Demonstration
Putting on Flatfold N95 Respirator
Taking off Flatfold N95 Respirator
How to use a COVID-19 Antigen Test at Home
Timesheet Program Training (Note: Please reach out to your Manager to obtain the password to log on)
WHIMIS IPAC Notice 2022
Infection Prevention and Control at Work: Basic Training
WHMIS Training

CURRENT POLICY READING SHEETS

Policy Review Sign off Sheet- May 2022
COVID- 19 Pandemic Planning Manual Sign Off Sheet- May 2022

NEW THIS MONTH

COVID-19 COMMUNICATION

MEMO- Memo Rapid Antigen Testing- Frequency - NEW March 25, 2022
COVID-19 Reference Document for Symptoms- January 4, 2022
PPE Changes Effective Immediately- December 2021
MEMO - Interim direction Brief Physical Contact and Recreational Activities
MEMO - Upcoming Changes to MCCSS Guidance for Congregate Setting
Joint COVID-19 Communique to all OPSEU members

COVID - 19 PANDEMIC PLAN MANUAL

The Covid- 19 Pandemic Plan Manual is now available in pdf format for viewing/printing.
To view, please click on the links below.

Manual of Administration/Policies

The Manual of Administration is now available in pdf format for viewing/printing.
To view a policy, please select a link below.
May 2022 Policy Sign Off Sheet

ADMINISTRATION

AD000 - Abuse - Revised April 2018
AD001 - Alcohol, Prescription, Non-Prescription or Recreational Drugs (Use of) - Revised November 2018
AD002 - Central File Service Records/ Archives - Revised March 2019
AD003 - General (Yellow) Information Binders in Residential Home - September 2019
AD004 - Annual Policy Review - Revised July 2010
AD005 - Accessible Customer Service Plan- Issued July 2011
AD007 - Authority to Grant Leaves, Vacations and Holidays - Revised December 2014
AD020 - Documentation/ Whiteout - Revised July 2017
AD035 - Dress/Appearance Guidelines - Revised December 2014
AD045 - Emergency Measures Organization - Avenue II Response - Revised December 2018
AD060 - General Office Procedures - Revised December 2014
AD082 - Incident Reporting System - Revised November 2019
AD110 - Liability - Revised February 2006
AD111 - Long Distance Phone Calls/Directory Assistance Calls - Revised August 2010
AD120 - Management Records - Revised May 2013
AD121 - Cash Boxes in Individual's Homes - Revised February 2021
AD125 - Meeting and Training Conduct - Revised February 2006
AD140 - Office Equipment Use - Revised August 2010
AD148 - Paperwork While Supporting - Revised May 2019
AD155 - Protocol for a Serious Occurrence - Revised November 2019
AD156 - Protocol for a Missing Person - Revised October 2015
AD170 - Request for Leave (forms) - Revised October 2015
AD183 - Supplies - Revised September 2013
AD184 - Smoking Policy - Revised April 2006
AD185 - Staff Acknowledgement - Revised August 2008
AD200 - Unlawful Taking of and/or Abuse of Property - Revised April 2006

FINANCES

FN020 - Use of Charitable Donations - Revised October 2015
FN030 - Expense Claim Submission - Revised December 2014
FN120 - Meal Allowance - Revised December 2018
FN130 - Northern Travel Grant - Revised May 2006
FN150 - Personal Hygiene Products for Employees in N.E.I.G.H.B.O.U.R.S - Revised February 2015
Mileage Guidelines

HEALTH AND SAFETY

HS000 - Terms of Reference - Revised December 2014
HS001 - Terms of Reference Health and Safety Representatives - Revised March 2016
HS002 - Health and Safety Policy Statement - Review April 2022
HS004 - Health and Safety Responsibilities - Senior Management - Revised December 2014
HS005 - Health and Safety Responsibilities - Managers/On Call Supervisors - Revised February 2013
HS006 - Health and Safety Responsibilities - Worker/Supplied Labour - Revised February 2010
HS007 - Worker/Supplied Labour Accountabilities - Revised February 2013
HS008 - Responsibilities - Joint Health and Safety Committee - Revised May 2022
HS009 - Notifications- Accident, Explosion, or Fire Causing Injury/Occupational Illness - Revised February 2013
HS010 - Injury/Illness Reporting - Revised May 2022
HS011 - Early and Safe Return to Work - Revised March 2016
HS012 - Incident/Injury Investigation - Revised January 2016
HS013 - Slips, Trips and Falls - Revised January 2016
HS015 - Illness/Injury Accommodation - Revised May 2013
HS016 - Equipment Maintenance - Revised November 2013
HS020 - Reporting a Health and Safety Hazard - Revised January 2016
HS022 - BBQ Safe Handling/Propane Safe Handling - Revised January 2016
HS025 - Clean Air Policy - Revised January 2016
HS053 - Fire Emergency Response Plan (Avenue II Office) - Revised May 2013
HS054 - Fire Extinguishers in Homes - Revised June 2016
HS057 - First Aid Kit Use and Maintenance - Revised January 2016
HS080 - Workplace Inspections and Spot Checks - Revised May 2022
HS115 - Unsafe Equipment - Revised September 2013
HS116 - Lock-Out (Unsafe Equipment) 122 S Cumberland St - Revised September 2013
HS120 - Musculoskeletal Disorders Prevention - Revised November 2019
HS121 - Musculoskeletal Disorders Prevention-Full Physical Support - Revised January 2016
HS122 - Musculoskeletal Disorders Prevention - Housekeeping -Revised November 2019
HS123 - Musculoskeletal Disorders Prevention - Prolonged Standing - Revised January 2016
HS124 - Musculoskeletal Disorders Prevention - Wheelchair Safety - Revised November 2019
HS130 - Non-Routine Work Procedure - Revised September 2009
HS151 - Prevention of Slips, Trips, and Falls - Proper Footwear -Revised October 2011
HS152 - Prevention of Slips, Trips, and Falls - Revised October 2011
HS154 - Prohibited Products - Revised December 2013
HS156 - Promotion/Transfer Orientation - Revised October 2011
HS157 - Snow Removal at NEIGHBOURS Homes- Revised December 2017
HS183 - Use of Personal Cellular Phone and Electronic Devices for Communicating- Revised December 2013
HS184 - Music Device Policy - Revised December 2013
HS185 - Safe Driving - Revised December 2013
HS187 - Smoke Detectors/Alarms and Carbon Monoxide Detectors - Revised December 2017
HS188 - Testing of Smoke Detectors - Revised September 2009
HS190 - Universal Precautions/ Standard Precautions- Revised December 2017
HS191 - Emergency Personal Protective Equipment Kit - Revised May 2020
HS195 - Transfer Lifts and Wheelchairs - Revised May 2015
HS212 - Visitors/Contractors and Students - Revised December 2010
HS222 - Workplace Observations- Revised April 2018
HS250 - Work Refusal - Revised March 2012
HS295 - Working Alone - Revised December 2013
HS298 - Assessments for New Applicants for Service- Revised January 2011
HS300 - Workplace Violence - Review April 2022
HS301 - Eye Wash Station Protocol - Revised September 2012

HUMAN RESOURCES

HR000 - Absenteeism Review Program - Revised September 2019
HR010 - Holiday coverage process under article 28.01 and Holiday day off in Lieu - Revised June 2018
HR015 - Casual Hours Sign Up Procedures - New September 2019
HR020 - Compensation for Management for Hrs Worked in Excess of 36 Hrs Per Week - Revised April 2017
HR021 - Compassionate Leave - Revised October 2015
HR022 - Code of Conduct Dicipline Process - Revised November 2019
HR023 - Confidentiality - Revised November 2019
HR024 - Social Media-Issued October 2015
HR025 - Criminal Reference Check- Revised November 2018
HR030 - Discrimination and Harassment - Revised October 2015
HR038 - Duty to Accomodate - Revised October 2015
HR040 - Exhaustion of Sick Day Credits - Revised June 2008
HR050 - Policy Reading - New September 2019
HR065 - Guidlines for Delivery - Dicipline - Revised October 2015
HR070 - Hiring Procedures and Offer of Employment for External Competitions- Revised May 2022
HR071 - Hiring Procedures and Offer of Employment for Internal Competitions - Revised December 2014
HR075 - Home Support Workers’ Scheduled Days Off - Issued November 2004
HR076 - Hours of Work for Regular Part-Time Employees - Revised December 2014
HR078 - Internal Competition Process/Appointment Process - Revised February 2017
HR080 - Interview Teams - Revised June 2008
HR110 - Leave of Absence Without Pay - Revised June 2008
HR120 - Managers Human Resource Responsibilities - Revised July 2006
HR130 - Maternity/Parent Leave - Revised June 2008
HR135 - Mental Health Days - Revised June 2008
HR138 - Minimum Hour Requirement for Casual Support Workers- Revised December 2018
HR140 - On-going Conditions of Employment- Revised November 2018
HR144 - Operational Requirements/Guidelines for Vacation Approval - Revised May 2013
HR150 - Personal Development Plan - Revised August 2009
HR151 - Personal Relationships - Revised July 2008
HR181 - Sick Leave - Issued October 2004
HR183 - Standard Practices of Orientation for Employees -Revised December 2018
HR185 - Start Date of Temporary or Permanent Positions and Staff Resignations - Revised December 2018

MEDICATION

MD010 - PRN Protocol - Revised June 2017
MD030 - Disposal of Medication - Revised October 2015
MD031 - Documentation - Revised June 2016
MD032 - Medication Count Sheet for Controlled Drugs or Narcotics- Revised October 2016
MD080 - Injections -Revised November 2018
MD120 - Medication Error Policy- Revised October 2016
MD125 - Medical/Treatment Profile - Revised September 2015
MD132 - Non-Prescription Medications - Revised October 2019
MD135 - Psycho-tropic or Behaviour Altering Medication - Revised September 2017
MD140 - Medical Appointment Documentation- Revised July 2017
MD150 - Medication Storage- Revised September 2015
MD170 - Recieving Blister Pac(s) or Treatments -Revised October 2019
MD180 - Procedure for Support- Revised October 2019

SUPPORT SERVICES

SS000 - -Service Principles and Statement of Rights - Re-issued June 2015
SS001 - Complaints/ Feedback Process -Revised August 2013
SS002 - Mission Statement - Re-issued June 2015
SS004 - Personal Planning (Individual Support Plan) -Revised September 2019
SS005 - Security in Client Homes While Working -Issued October 2013
SS006 - Emergency Medical Services -Issued November 2013
SS007 - Behaviour Support Plan- Revised April 2018
SS008 - Planned Physical Restraint- Issued July 2018
SS010 - Backup System - Revised July 2006
SS011 - Backup Response Reporting - Revised July 2012
SS012 - Confedentiality Of Client Information- Issued November 2013
SS013 - Health Monitoring Revised September 2019
SS023 - Health -Revised July 2013
SS030 - ESS/CLS/POS Cancellations Cross Module - Issued February 2019
SS040 - ESS/CLS and N.E.I.G.H.B.O.U.R.S Cancellations - Revised October 2018
SS041 - Emergency Pass Key - Revised July 2006
SS042 - ESS/CLS Log Sheets - Revised October 2018
SS044 - N.E.I.G.H.B.O.U.R.S Log Sheets - Issued January 2013
SS045 - Bathing/Showering Policy - Safety Supervision -Revised November 2019
SS050 - Inventory of Personal Property: For People Recieving Residential Supports and Services-Revised November 2013
SS100 - Food and Nutrition -Issued March 2012
SS126 - Debriefing of Individuals Avenue II Supports - Revised August 2006
SS127 - Individuals Avenue II Under The Influence of Alcohol In 24 Hr. Support Locations - Revised August 2006
SS155 - Out of Town Travel Requirements - Revised August 2006
SS156 - Personal Cellular Phone and Pager Use - Revised September 2016
SS157 - Pets in Workplace - Revised August 2006
SS160 - Intrusive Behaviour Intervention (Physical Restraint)- Revised June 2019
SS170 - Urine Specimen Collection -Issued April 2009
SS171 - Fecal Specimen Collection - Issued April 2009
SS175 - Fire Drills in Homes - Revised May 2013
SS180 - Abuse Prevention Training Issued September 2013
SS188 - Suicide Policy - Revised December 2006
SS189 - Daily Hot Water Check in 24 Hour Support Locations-Revised October 2019
SS190 - Leave Without Pay/Time Off for Home Support Workers - Revised April 1996
SS208 - Vacation Proposal Policy - Revised August 2006
SS210 - Vehicle Authorization and Use - Revised October 2019