Policies and Procedures

STAFF FORMS

Request for Time Off/Shift Change Form

WELLNESS

Cultivating Community Wellness is an initiative to support the mental health and wellbeing of staff working in Ontario’s Developmental Services sector. To view past webinars, access resources, and register for upcoming webinars, go to https://ccwellness.ca and select Webinars.

STAFF TRAINING

Timesheet Program Training  (Note: Please reach out to your Manager to obtain the password to log on)
Infection Prevention and Control  at Work: Basic Training
Training Record - Infection Prevention and Control at Work: Basic Training
Instructions- How to Complete WHMIS Training Quiz
WHMIS Training Quiz

CURRENT POLICY READING SHEETS

Annual Policies to Review- October 2021 

NEW THIS MONTH - AUGUST

HS010 - Injury/Illness Reporting

COVID-19 COMMUNICATION

Pandemic Planning Manual Sign off Sheet #2 October, 2021 
Pandemic Planning Manual Sign off Sheet  October, 2021
MEMO - New residential Guidelines - July 7, 2021 
MEMO -  Interim direction Brief Physical Contact and Recreational Activities
MEMO - Upcoming Changes to MCCSS Guidance for Congregate Setting
Joint COVID-19 Communique to all OPSEU members

COVID - 19 PANDEMIC PLAN MANUAL

The Covid- 19 Pandemic Plan Manual  is now available in pdf format for viewing/printing.
To view, please click on the links below.

MEMOS

MEM000 - COVID-19 Binder Update  
MEM001 - Visiting and Activities Outside the Home
MEM002 -Covid-19 Binder Update- Mandatory PPE Changes as Per MCCSS
MEM003 - Goggles For Driving Use Only       
MEM004 -Screening Tool Questions 
MEM005 - New COVID-19 Pandemic Planning Manual Updates and Staff Review

PANDEMIC PLAN PROTOCOLS

PPP000 - Protocol for Family/ Friend Short-Stay Absences/Outings for Clients in 24 hour Locations
PPP001 - Protocol for Deliveries and Staff Shopping
PPP002 - Client Screening Protocol and Sample of Tool 
PPP003 - Staff Screening Protocol and Sample of Tool
PPP004 - Visitor Screening Protocol and Sample of Tool              
PPP005 - Client Transport        
PPP006 - Protocol for Cleaning and Disinfection of Residential Work Locations
PPP007 - Seeking Medical Attention during COVID-19
PPP008 - When Covid-19 Symptoms Begin to Show 
PPP009 - Personal Protective Equipment during the Pandemic and use of Masks as Source Control 
PPP010- Covid-19 Vaccination

STAFF RESOURCES

SR000 - COVID-19 Reference Document for Symptoms Ver. 7 
SR001 - How to Safely Wear and Take Off a Cloth Face Covering
SR002 - Risk Assessment Tool for PPE and Source Control 
SR003 - COVID-19 How to Prevent the Spread
SR004 - How to Use Lerkonn Infared Thermometers
SR005 - How to Put On and Take Off Personal Protective Equipment (PPE)
SR006 - Hand Washing
SR007 - Hand Sanitizing
SR008 - Cleaning Guidelines Highmark Cleaner 
SR009 - Cleaning Guidelines Spray Nine
SR010 - Cleaning Guidelines Quat Plus

CLIENT RESOURCES 

CR000 - Hand Washing- Client 
CR001 - COVID-19- If I Become Sick Social Story 
CR002 - My Housemate has Coronavirus Social Story
CR003 - Information By and For People with Disabilities

Video

• Donning and doffing a PPE - April 8 2020

---

Manual of Administration/Policies

The Manual of Administration is now available in pdf format for viewing/printing.
To view a policy, please select a link below.

ADMINISTRATION

• AD000 - Abuse - Revised April 2018
• AD001 - Alcohol, Prescription, Non-Prescription or Recreational Drugs (Use of) - Revised November 2018
• AD002 - Central File Service Records/ Archives - Revised March 2019
• AD003 - General (Yellow) Information Binders in Residential Home - September 2019
• AD004 - Annual Policy Review - Revised July 2010
• AD005 - Accessible Customer Service Plan- Issued July 2011
• AD007 - Authority to Grant Leaves, Vacations and Holidays - Revised December 2014
• AD020 - Documentation/ Whiteout - Revised July 2017
• AD035 - Dress/Appearance Guidelines - Revised December 2014
• AD045 - Emergency Measures Organization - Avenue II Response - Revised December 2018
• AD060 - General Office Procedures - Revised December 2014
• AD082 - Incident Reporting System - Revised November 2019
• AD110 - Liability - Revised February 2006
• AD111 - Long Distance Phone Calls/Directory Assistance Calls - Revised August 2010
• AD120 - Management Records - Revised May 2013
• AD121 - Cash Boxes in Individual's Homes - Revised February 2021
• AD125 - Meeting and Training Conduct - Revised February 2006
• AD140 - Office Equipment Use - Revised August 2010
• AD148 - Paperwork While Supporting - Revised May 2019
• AD155 - Protocol for a Serious Occurrence - Revised November 2019
• AD156 - Protocol for a Missing Person - Revised October 2015
• AD170 - Request for Leave (forms) - Revised October 2015
• AD183 - Supplies - Revised September 2013
• AD184 - Smoking Policy - Revised April 2006
• AD185 - Staff Acknowledgement - Revised August 2008
• AD200 - Unlawful Taking of and/or Abuse of Property - Revised April 2006

FINANCES

• FN020 - Use of Charitable Donations - Revised October 2015
• FN030 - Expense Claim Submission - Revised December 2014
• FN120 - Meal Allowance - Revised December 2018
• FN130 - Northern Travel Grant - Revised May 2006
• FN150 - Personal Hygiene Products for Employees in N.E.I.G.H.B.O.U.R.S - Revised February 2015
• Mileage Guidelines

HEALTH AND SAFETY

• HS000 - Terms of Reference - Revised December 2014
• HS001 - Terms of Reference Health and Safety Representatives - Revised March 2016
• HS002 - Health and Safety Policy Statement - Revised December 2014
• HS004 - Health and Safety Responsibilities - Senior Management - Revised December 2014
• HS005 - Health and Safety Responsibilities - Managers/On Call Supervisors - Revised February 2013
• HS006 - Health and Safety Responsibilities - Worker/Supplied Labour - Revised February 2010
• HS007 - Worker/Supplied Labour Accountabilities - Revised February 2013
• HS008 - Responsibilities - Joint Health and Safety Committee - Revised December 2014
• HS009 - Notifications- Accident, Explosion, or Fire Causing Injury/Occupational Illness - Revised February 2013
• HS010 - Injury/Illness Reporting - Revised August 2021
• HS011 - Early and Safe Return to Work - Revised March 2016
• HS012 - Incident/Injury Investigation - Revised January 2016
• HS013 - Slips, Trips and Falls - Revised January 2016
• HS015 - Illness/Injury Accommodation - Revised May 2013
• HS016 - Equipment Maintenance - Revised November 2013
• HS020 - Reporting a Health and Safety Hazard - Revised January 2016
• HS022 - BBQ Safe Handling/Propane Safe Handling - Revised January 2016
• HS025 - Clean Air Policy - Revised January 2016
• HS053 - Fire Emergency Response Plan (Avenue II Office) - Revised May 2013
• HS054 - Fire Extinguishers in Homes - Revised June 2016
• HS057 - First Aid Kit Use and Maintenance - Revised January 2016
• HS080 - Workplace Inspections and Spot Checks - Revised November 2019
• HS115 - Unsafe Equipment - Revised September 2013
• HS116 - Lock-Out (Unsafe Equipment) 122 S Cumberland St - Revised September 2013
• HS120 - Musculoskeletal Disorders Prevention - Revised November 2019
• HS121 - Musculoskeletal Disorders Prevention-Full Physical Support - Revised January 2016
• HS122 - Musculoskeletal Disorders Prevention - Housekeeping -Revised November 2019
• HS123 - Musculoskeletal Disorders Prevention - Prolonged Standing - Revised January 2016
• HS124 - Musculoskeletal Disorders Prevention - Wheelchair Safety - Revised November 2019
• HS130 - Non-Routine Work Procedure - Revised September 2009
• HS151 - Prevention of Slips, Trips, and Falls - Proper Footwear -Revised October 2011
• HS152 - Prevention of Slips, Trips, and Falls - Revised October 2011
• HS154 - Prohibited Products - Revised December 2013
• HS156 - Promotion/Transfer Orientation - Revised October 2011
• HS157 - Snow Removal at NEIGHBOURS Homes- Revised December 2017
• HS183 - Use of Personal Cellular Phone and Electronic Devices for Communicating- Revised December 2013
• HS184 - Music Device Policy - Revised December 2013
• HS185 - Safe Driving - Revised December 2013
• HS187 - Smoke Detectors/Alarms and Carbon Monoxide Detectors - Revised December 2017
• HS188 - Testing of Smoke Detectors - Revised September 2009
• HS190 - Universal Precautions/ Standard Precautions- Revised December 2017
• HS191 - Emergency Personal Protective Equipment Kit - Revised May 2020
• HS195 - Transfer Lifts and Wheelchairs - Revised May 2015
• HS212 - Visitors/Contractors and Students - Revised December 2010
• HS222 - Workplace Observations- Revised April 2018
• HS250 - Work Refusal - Revised March 2012
• HS295 - Working Alone - Revised December 2013
• HS298 - Assessments for New Applicants for Service- Revised January 2011
• HS300 - Workplace Violence - Revised January 2011
• HS301 - Eye Wash Station Protocol - Revised September 2012

HUMAN RESOURCES

• HR000 - Absenteeism Review Program - Revised September 2019
• HR010 - Holiday coverage process under article 28.01 and Holiday day off in Lieu - Revised June 2018
• HR015 - Casual Hours Sign Up Procedures - New September 2019
• HR020 - Compensation for Management for Hrs Worked in Excess of 36 Hrs Per Week - Revised April 2017
• HR021 - Compassionate Leave - Revised October 2015
• HR022 - Code of Conduct Dicipline Process - Revised November 2019
• HR023 - Confidentiality - Revised November 2019
• HR024 - Social Media-Issued October 2015
• HR025 - Criminal Reference Check- Revised November 2018
• HR030 - Discrimination and Harassment - Revised October 2015
• HR038 - Duty to Accomodate - Revised October 2015
• HR040 - Exhaustion of Sick Day Credits - Revised June 2008
• HR050 - Policy Reading - New September 2019
• HR065 - Guidlines for Delivery - Dicipline - Revised October 2015
• HR070 - Hiring Procedures and Offer of Employment for External Competitions- Revised November 2018
• HR071 - Hiring Procedures and Offer of Employment for Internal Competitions - Revised December 2014
• HR075 - Home Support Workers’ Scheduled Days Off - Issued November 2004
• HR076 - Hours of Work for Regular Part-Time Employees - Revised December 2014
• HR078 - Internal Competition Process/Appointment Process - Revised February 2017
• HR080 - Interview Teams - Revised June 2008
• HR110 - Leave of Absence Without Pay - Revised June 2008
• HR120 - Managers Human Resource Responsibilities - Revised July 2006
• HR130 - Maternity/Parent Leave - Revised June 2008
• HR135 - Mental Health Days - Revised June 2008
• HR138 - Minimum Hour Requirement for Casual Support Workers- Revised December 2018
• HR140 - On-going Conditions of Employment- Revised November 2018
• HR144 - Operational Requirements/Guidelines for Vacation Approval - Revised May 2013
• HR150 - Personal Development Plan - Revised August 2009
• HR151 - Personal Relationships - Revised July 2008
• HR181 - Sick Leave - Issued October 2004
• HR183 - Standard Practices of Orientation for Employees -Revised December 2018
• HR185 - Start Date of Temporary or Permanent Positions and Staff Resignations - Revised December 2018

MEDICATION

• MD010 - PRN Protocol - Revised June 2017
• MD030 - Disposal of Medication - Revised October 2015
• MD031 - Docmentation - Revised June 2016
• MD032 - Medication Count Sheet for Controlled Drugs or Narcotics- Revised October 2016
• MD080 - Injections -Revised November 2018
• MD120 - Medication Error Policy- Revised October 2016
• MD125 - Medical/Treatment Profile - Revised September 2015
• MD132 - Non-Prescription Medications - Revised October 2019
• MD135 - Psycho-tropic or Behaviour Altering Medication - Revised September 2017
• MD140 - Medical Appointment Documentation- Revised July 2017
• MD150 - Medication Storage- Revised September 2015
• MD170 - Recieving Blister Pac(s) or Treatments -Revised October 2019
• MD180 - Procedure for Support- Revised October 2019

SUPPORT SERVICES

• SS000 - -Service Principles and Statement of Rights - Re-issued June 2015
• SS001 - Complaints/ Feedback Process -Revised August 2013
• SS002 - Mission Statement - Re-issued June 2015
• SS004 - Personal Planning (Individual Support Plan) -Revised September 2019
• SS005 - Security in Client Homes While Working -Issued October 2013
• SS006 - Emergency Medical Services -Issued November 2013
• SS007 - Behaviour Support Plan- Revised April 2018
• SS008 - Planned Physical Restraint- Issued July 2018
• SS010 - Backup System - Revised July 2006
• SS011 - Backup Response Reporting - Revised July 2012
• SS012 - Confedentiality Of Client Information- Issued November 2013
• SS013 - Health Monitoring Revised September 2019
• SS023 - Health -Revised July 2013
• SS030 - ESS/CLS/POS Cancellations Cross Module - Issued February 2019
• SS040 - ESS/CLS and N.E.I.G.H.B.O.U.R.S Cancellations - Revised October 2018
• SS041 - Emergency Pass Key - Revised July 2006
• SS042 - ESS/CLS Log Sheets - Revised October 2018
• SS044 - N.E.I.G.H.B.O.U.R.S Log Sheets - Issued January 2013
• SS045 - Bathing/Showering Policy - Safety Supervision -Revised November 2019
• SS050 - Inventory of Personal Property: For People Recieving Residential Supports and Services-Revised November 2013
• SS100 - Food and Nutrition -Issued March 2012
• SS126 - Debriefing of Individuals Avenue II Supports - Revised August 2006
• SS127 - Individuals Avenue II Under The Influence of Alcohol In 24 Hr. Support Locations - Revised August 2006
• SS155 - Out of Town Travel Requirements - Revised August 2006
• SS156 - Personal Cellular Phone and Pager Use - Revised September 2016
• SS157 - Pets in Workplace - Revised August 2006
• SS160 - Intrusive Behaviour Intervention (Physical Restraint)- Revised June 2019
• SS170 - Urine Specimen Collection -Issued April 2009
• SS171 - Fecal Specimen Collection - Issued April 2009
• SS175 - Fire Drills in Homes - Revised May 2013
• SS180 - Abuse Prevention Training Issued September 2013
• SS188 - Suicide Policy - Revised December 2006
• SS189 - Daily Hot Water Check in 24 Hour Support Locations-Revised October 2019
• SS190 - Leave Without Pay/Time Off for Home Support Workers - Revised April 1996
• SS208 - Vacation Proposal Policy - Revised August 2006
• SS210 - Vehicle Authorization and Use - Revised October 2019