Policies and Procedures
Staff Forms
CURRENT POLICY READING SHEETS
NEW THIS MONTH - SEPTEMBER
HR015 - Casual Hours Sign-Up Procedures
2020 ANNUAL POLICIES TO REVIEW
AD000 - Abuse
AD155 - Protocol for a Serious Occurence
SS000 - Service Principles and Statement of Rights
SS001 - Complaints/ Feedback Process
SS160 - Intrusive Behaviour - Intervention (Physical Restraint)
COVID-19 COMMUNICATION
- NEW - Memo - COVID - 19 Binder update September 1, 2020
- REVISED - Visitor screening protocol and tools - September 1, 2020
- NEW- Protocol for family/friend short-stay absences/outings and essential overnight absences for clients in 24 hour locations - September 1, 2020
- Memo - Visitor Supervision Update - August 18, 2020
- Wearing of Masks during COVID-19 Pandemic - Revised Directive
COVID - 19 PANDEMIC PLAN BINDER
- COVID Binder of Contents
- NEW - Protocol for family/friend short-stay absences/outings and essential overnight absences for clients in 24 hour locations - September 1, 2020
- Memo - Clarification and reminders May 12, 2020
How to Safely Wear and Take off a Mask
- Risk Assessment Tool for PPE and source control
- Mask use for Non-Healthcare Workers
- Memo - Wearing of Masks During COVID-19 Pandemic - April 28, 2020
- When COVID-19 Symptoms Begin to Show
- Protocols for deliveries and staff shopping
- How to use the Infrared Thermometers
- Client screening protocol
- Staff screening protocol
- Visitor Screening Protocol
- Personal Protective Equipment (PPE) and Equipment available to prevent the spread of COVID – 19
- How to put on and take off PPE
- Reminders while working
- Memo – Cleaning protocol for overnight bedding April 14, 2020
- Client transport
- Protocol for Cleaning and Disinfection of Residential Work Locations
- Seeking Medical Attention during COVID-19
- Hand washing
- Hand Sanitizing
-
Cleaning Guidelines
- Covid-19 update as of April 16, 2020 to all staff
- Memo - Vehicle Use, PPE supplies, Office access, vacation/leaves, information for clients - April 1 2020
- COVID - 19 Client and Staff Symptoms - March 25 2020
- Visitor Restrictions to Residential Locations - March 18 2020
- Covid - 19 staff information - March 12 2020
Client Resources
- COVID - 19 - My Housemate has Coronavirus Social Story
- Hand washing - client
- COVID - 19 - If I Become Sick Social Story
- COVID-19 Information By and For People with Disabilities
- Memo -Hand Sanitizer - April 3 2020
Video
Manual of Administration/Policies
The Manual of Administration is now available in pdf format for viewing/printing.
To view a policy, please select a link below.
ADMINISTRATION
- AD000 - Abuse - Revised April 2018
- AD001 - Alcohol, Prescription, Non-Prescription or Recreational Drugs (Use of) - Revised November 2018
- AD002 - Central File Service Records/ Archives - Revised March 2019
- AD003 - General (Yellow) Information Binders in Residential Home - September 2019
- AD004 - Annual Policy Review - Revised July 2010
- AD005 - Accessible Customer Service Plan- Issued July 2011
- AD007 - Authority to Grant Leaves, Vacations and Holidays - Revised December 2014
- AD020 - Documentation/ Whiteout - Revised July 2017
- AD035 - Dress/Appearance Guidelines - Revised December 2014
- AD045 - Emergency Measures Organization - Avenue II Response - Revised December 2018
- AD060 - General Office Procedures - Revised December 2014
- AD082 - Incident Reporting System - Revised November 2019
- AD110 - Liability - Revised February 2006
- AD111 - Long Distance Phone Calls/Directory Assistance Calls - Revised August 2010
- AD120 - Management Records - Revised May 2013
- AD121 - Cash Boxes in Individual's Homes - Revised October 2019
- AD125 - Meeting and Training Conduct - Revised February 2006
- AD140 - Office Equipment Use - Revised August 2010
- AD148 - Paperwork While Supporting - Revised May 2019
- AD155 - Protocol for a Serious Occurrence - Revised November 2019
- AD156 - Protocol for a Missing Person - Revised October 2015
- AD170 - Request for Leave (forms) - Revised October 2015
- AD183 - Supplies - Revised September 2013
- AD184 - Smoking Policy - Revised April 2006
- AD185 - Staff Acknowledgement - Revised August 2008
- AD200 - Unlawful Taking of and/or Abuse of Property - Revised April 2006
FINANCES
- FN020 - Use of Charitable Donations - Revised October 2015
- FN030 - Expense Claim Submission - Revised December 2014
- FN120 - Meal Allowance - Revised December 2018
- FN130 - Northern Travel Grant - Revised May 2006
- FN150 - Personal Hygiene Products for Employees in N.E.I.G.H.B.O.U.R.S - Revised February 2015
- Mileage Guidelines
HEALTH AND SAFETY
- HS000 - Terms of Reference - Revised December 2014
- HS001 - Terms of Reference Health and Safety Representatives - Revised March 2016
- HS002 - Health and Safety Policy Statement - Revised December 2014
- HS004 - Health and Safety Responsibilities - Senior Management - Revised December 2014
- HS005 - Health and Safety Responsibilities - Managers/On Call Supervisors - Revised February 2013
- HS006 - Health and Safety Responsibilities - Worker/Supplied Labour - Revised February 2010
- HS007 - Worker/Supplied Labour Accountabilities - Revised February 2013
- HS008 - Responsibilities - Joint Health and Safety Committee - Revised December 2014
- HS009 - Notifications- Accident, Explosion, or Fire Causing Injury/Occupational Illness - Revised February 2013
- HS010 - Injury/Illness Reporting - Revised November 2018
- HS011 - Early and Safe Return to Work - Revised March 2016
- HS012 - Incident/Injury Investigation - Revised January 2016
- HS013 - Slips, Trips and Falls - Revised January 2016
- HS015 - Illness/Injury Accommodation - Revised May 2013
- HS016 - Equipment Maintenance - Revised November 2013
- HS020 - Reporting a Health and Safety Hazard - Revised January 2016
- HS022 - BBQ Safe Handling/Propane Safe Handling - Revised January 2016
- HS025 - Clean Air Policy - Revised January 2016
- HS053 - Fire Emergency Response Plan (Avenue II Office) - Revised May 2013
- HS054 - Fire Extinguishers in Homes - Revised June 2016
- HS057 - First Aid Kit Use and Maintenance - Revised January 2016
- HS080 - Workplace Inspections and Spot Checks - Revised November 2019
- HS115 - Unsafe Equipment - Revised September 2013
- HS116 - Lock-Out (Unsafe Equipment) 122 S Cumberland St - Revised September 2013
- HS120 - Musculoskeletal Disorders Prevention - Revised November 2019
- HS121 - Musculoskeletal Disorders Prevention-Full Physical Support - Revised January 2016
- HS122 - Musculoskeletal Disorders Prevention - Housekeeping -Revised November 2019
- HS123 - Musculoskeletal Disorders Prevention - Prolonged Standing - Revised January 2016
- HS124 - Musculoskeletal Disorders Prevention - Wheelchair Safety - Revised November 2019
- HS130 - Non-Routine Work Procedure - Revised September 2009
- HS151 - Prevention of Slips, Trips, and Falls - Proper Footwear -Revised October 2011
- HS152 - Prevention of Slips, Trips, and Falls - Revised October 2011
- HS154 - Prohibited Products - Revised December 2013
- HS156 - Promotion/Transfer Orientation - Revised October 2011
- HS157 - Snow Removal at NEIGHBOURS Homes- Revised December 2017
- HS183 - Use of Personal Cellular Phone and Electronic Devices for Communicating- Revised December 2013
- HS184 - Music Device Policy - Revised December 2013
- HS185 - Safe Driving - Revised December 2013
- HS187 - Smoke Detectors/Alarms and Carbon Monoxide Detectors - Revised December 2017
- HS188 - Testing of Smoke Detectors - Revised September 2009
- HS190 - Universal Precautions/ Standard Precautions- Revised December 2017
- HS191 - Emergency Personal Protective Equipment Kit - Revised May 2020
- HS195 - Transfer Lifts and Wheelchairs - Revised May 2015
- HS212 - Visitors/Contractors and Students - Revised December 2010
- HS222 - Workplace Observations- Revised April 2018
- HS250 - Work Refusal - Revised March 2012
- HS295 - Working Alone - Revised December 2013
- HS298 - Assessments for New Applicants for Service- Revised January 2011
- HS300 - Workplace Violence - Revised January 2011
- HS301 - Eye Wash Station Protocol - Revised September 2012
HUMAN RESOURCES
- HR000 - Absenteeism Review Program - Revised September 2019
- HR010 - Holiday coverage process under article 28.01 and Holiday day off in Lieu - Revised June 2018
- HR015 - Casual Hours Sign Up Procedures - New September 2019
- HR020 - Compensation for Management for Hrs Worked in Excess of 36 Hrs Per Week - Revised April 2017
- HR021 - Compassionate Leave - Revised October 2015
- HR022 - Code of Conduct Dicipline Process - Revised November 2019
- HR023 - Confidentiality - Revised November 2019
- HR024 - Social Media-Issued October 2015
- HR025 - Criminal Reference Check- Revised November 2018
- HR030 - Discrimination and Harassment - Revised October 2015
- HR038 - Duty to Accomodate - Revised October 2015
- HR040 - Exhaustion of Sick Day Credits - Revised June 2008
- HR050 - Policy Reading - New September 2019
- HR065 - Guidlines for Delivery - Dicipline - Revised October 2015
- HR070 - Hiring Procedures and Offer of Employment for External Competitions- Revised November 2018
- HR071 - Hiring Procedures and Offer of Employment for Internal Competitions - Revised December 2014
- HR075 - Home Support Workers’ Scheduled Days Off - Issued November 2004
- HR076 - Hours of Work for Regular Part-Time Employees - Revised December 2014
- HR078 - Internal Competition Process/Appointment Process - Revised February 2017
- HR080 - Interview Teams - Revised June 2008
- HR110 - Leave of Absence Without Pay - Revised June 2008
- HR120 - Managers Human Resource Responsibilities - Revised July 2006
- HR130 - Maternity/Parent Leave - Revised June 2008
- HR135 - Mental Health Days - Revised June 2008
- HR138 - Minimum Hour Requirement for Casual Support Workers- Revised December 2018
- HR140 - On-going Conditions of Employment- Revised November 2018
- HR144 - Operational Requirements/Guidelines for Vacation Approval - Revised May 2013
- HR150 - Personal Development Plan - Revised August 2009
- HR151 - Personal Relationships - Revised July 2008
- HR181 - Sick Leave - Issued October 2004
- HR183 - Standard Practices of Orientation for Employees -Revised December 2018
- HR185 - Start Date of Temporary or Permanent Positions and Staff Resignations - Revised December 2018
MEDICATION
- MD010 - PRN Protocol - Revised June 2017
- MD030 - Disposal of Medication - Revised October 2015
- MD031 - Docmentation - Revised June 2016
- MD032 - Medication Count Sheet for Controlled Drugs or Narcotics- Revised October 2016
- MD080 - Injections -Revised November 2018
- MD120 - Medication Error Policy- Revised October 2016
- MD125 - Medical/Treatment Profile - Revised September 2015
- MD132 - Non-Prescription Medications - Revised October 2019
- MD135 - Psycho-tropic or Behaviour Altering Medication - Revised September 2017
- MD140 - Medical Appointment Documentation- Revised July 2017
- MD150 - Medication Storage- Revised September 2015
- MD170 - Recieving Blister Pac(s) or Treatments -Revised October 2019
- MD180 - Procedure for Support- Revised October 2019
SUPPORT SERVICES
- SS000 - -Service Principles and Statement of Rights - Re-issued June 2015
- SS001 - Complaints/ Feedback Process -Revised August 2013
- SS002 - Mission Statement - Re-issued June 2015
- SS004 - Personal Planning (Individual Support Plan) -Revised September 2019
- SS005 - Security in Client Homes While Working -Issued October 2013
- SS006 - Emergency Medical Services -Issued November 2013
- SS007 - Behaviour Support Plan- Revised April 2018
- SS008 - Planned Physical Restraint- Issued July 2018
- SS010 - Backup System - Revised July 2006
- SS011 - Backup Response Reporting - Revised July 2012
- SS012 - Confedentiality Of Client Information- Issued November 2013
- SS013 - Health Monitoring Revised September 2019
- SS023 - Health -Revised July 2013
- SS030 - ESS/CLS/POS Cancellations Cross Module - Issued February 2019
- SS040 - ESS/CLS and N.E.I.G.H.B.O.U.R.S Cancellations - Revised October 2018
- SS041 - Emergency Pass Key - Revised July 2006
- SS042 - ESS/CLS Log Sheets - Revised October 2018
- SS044 - N.E.I.G.H.B.O.U.R.S Log Sheets - Issued January 2013
- SS045 - Bathing/Showering Policy - Safety Supervision -Revised November 2019
- SS050 - Inventory of Personal Property: For People Recieving Residential Supports and Services-Revised November 2013
- SS100 - Food and Nutrition -Issued March 2012
- SS126 - Debriefing of Individuals Avenue II Supports - Revised August 2006
- SS127 - Individuals Avenue II Under The Influence of Alcohol In 24 Hr. Support Locations - Revised August 2006
- SS155 - Out of Town Travel Requirements - Revised August 2006
- SS156 - Personal Cellular Phone and Pager Use - Revised September 2016
- SS157 - Pets in Workplace - Revised August 2006
- SS160 - Intrusive Behaviour Intervention (Physical Restraint)- Revised June 2019
- SS170 - Urine Specimen Collection -Issued April 2009
- SS171 - Fecal Specimen Collection - Issued April 2009
- SS175 - Fire Drills in Homes - Revised May 2013
- SS180 - Abuse Prevention Training Issued September 2013
- SS188 - Suicide Policy - Revised December 2006
- SS189 - Daily Hot Water Check in 24 Hour Support Locations-Revised October 2019
- SS190 - Leave Without Pay/Time Off for Home Support Workers - Revised April 1996
- SS208 - Vacation Proposal Policy - Revised August 2006
- SS210 - Vehicle Authorization and Use - Revised October 2019