Policies and Procedures

STAFF FORMS

Request for Time Off/Shift Change Form

STAFF TRAINING

Timesheet Program Training  (Note: Please reach out to your Manager to obtain the password to log on)
Infection Prevention and Control  at Work: Basic Training
Training Record - Infection Prevention and Control at Work: Basic Training
Instructions- How to Complete WHMIS Training Quiz
WHMIS Training Quiz

CURRENT POLICY READING SHEETS

August 2021 

NEW THIS MONTH - AUGUST

HS010 - Injury/Illness Reporting

COVID-19 COMMUNICATION

Pandemic Planning Manual Sign off Sheet  September  2021 
MEMO - New residential Guidelines - July 7, 2021 
MEMO -  Interim direction Brief Physical Contact and Recreational Activities
MEMO - Upcoming Changes to MCCSS Guidance for Congregate Setting
Joint COVID-19 Communique to all OPSEU members

COVID - 19 PANDEMIC PLAN MANUAL

The Covid- 19 Pandemic Plan Manual  is now available in pdf format for viewing/printing.
To view, please click on the links below.

MEMOS

MEM000 - COVID-19 Binder Update  
MEM001 - Visiting and Activities Outside the Home
MEM002 -Covid-19 Binder Update- Mandatory PPE Changes as Per MCCSS
MEM003 - Goggles For Driving Use Only       
MEM004 -Screening Tool Questions 
MEM005 - New COVID-19 Pandemic Planning Manual Updates and Staff Review

PANDEMIC PLAN PROTOCOLS

PPP000 - Protocol for Family/ Friend Short-Stay Absences/Outings for Clients in 24 hour Locations
PPP001 - Protocol for Deliveries and Staff Shopping
PPP002 - Client Screening Protocol and Sample of Tool 
PPP003 - Staff Screening Protocol and Sample of Tool
PPP004 - Visitor Screening Protocol and Sample of Tool              
PPP005 - Client Transport        
PPP006 - Protocol for Cleaning and Disinfection of Residential Work Locations
PPP007 - Seeking Medical Attention during COVID-19
PPP008 - When Covid-19 Symptoms Begin to Show 
PPP009 - Personal Protective Equipment during the Pandemic and use of Masks as Source Control 
PPP010- Covid-19 Vaccination

STAFF RESOURCES

SR000 - COVID-19 Reference Document for Symptoms Ver. 7 
SR001 - How to Safely Wear and Take Off a Cloth Face Covering
SR002 - Risk Assessment Tool for PPE and Source Control 
SR003 - COVID-19 How to Prevent the Spread
SR004 - How to Use Lerkonn Infared Thermometers
SR005 - How to Put On and Take Off Personal Protective Equipment (PPE)
SR006 - Hand Washing
SR007 - Hand Sanitizing
SR008 - Cleaning Guidelines Highmark Cleaner 
SR009 - Cleaning Guidelines Spray Nine
SR010 - Cleaning Guidelines Quat Plus

CLIENT RESOURCES 

CR000 - Hand Washing- Client 
CR001 - COVID-19- If I Become Sick Social Story 
CR002 - My Housemate has Coronavirus Social Story
CR003 - Information By and For People with Disabilities

Video

• Donning and doffing a PPE - April 8 2020

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Manual of Administration/Policies

The Manual of Administration is now available in pdf format for viewing/printing.
To view a policy, please select a link below.

ADMINISTRATION

• AD000 - Abuse - Revised April 2018
• AD001 - Alcohol, Prescription, Non-Prescription or Recreational Drugs (Use of) - Revised November 2018
• AD002 - Central File Service Records/ Archives - Revised March 2019
• AD003 - General (Yellow) Information Binders in Residential Home - September 2019
• AD004 - Annual Policy Review - Revised July 2010
• AD005 - Accessible Customer Service Plan- Issued July 2011
• AD007 - Authority to Grant Leaves, Vacations and Holidays - Revised December 2014
• AD020 - Documentation/ Whiteout - Revised July 2017
• AD035 - Dress/Appearance Guidelines - Revised December 2014
• AD045 - Emergency Measures Organization - Avenue II Response - Revised December 2018
• AD060 - General Office Procedures - Revised December 2014
• AD082 - Incident Reporting System - Revised November 2019
• AD110 - Liability - Revised February 2006
• AD111 - Long Distance Phone Calls/Directory Assistance Calls - Revised August 2010
• AD120 - Management Records - Revised May 2013
• AD121 - Cash Boxes in Individual's Homes - Revised February 2021
• AD125 - Meeting and Training Conduct - Revised February 2006
• AD140 - Office Equipment Use - Revised August 2010
• AD148 - Paperwork While Supporting - Revised May 2019
• AD155 - Protocol for a Serious Occurrence - Revised November 2019
• AD156 - Protocol for a Missing Person - Revised October 2015
• AD170 - Request for Leave (forms) - Revised October 2015
• AD183 - Supplies - Revised September 2013
• AD184 - Smoking Policy - Revised April 2006
• AD185 - Staff Acknowledgement - Revised August 2008
• AD200 - Unlawful Taking of and/or Abuse of Property - Revised April 2006

FINANCES

• FN020 - Use of Charitable Donations - Revised October 2015
• FN030 - Expense Claim Submission - Revised December 2014
• FN120 - Meal Allowance - Revised December 2018
• FN130 - Northern Travel Grant - Revised May 2006
• FN150 - Personal Hygiene Products for Employees in N.E.I.G.H.B.O.U.R.S - Revised February 2015
• Mileage Guidelines

HEALTH AND SAFETY

• HS000 - Terms of Reference - Revised December 2014
• HS001 - Terms of Reference Health and Safety Representatives - Revised March 2016
• HS002 - Health and Safety Policy Statement - Revised December 2014
• HS004 - Health and Safety Responsibilities - Senior Management - Revised December 2014
• HS005 - Health and Safety Responsibilities - Managers/On Call Supervisors - Revised February 2013
• HS006 - Health and Safety Responsibilities - Worker/Supplied Labour - Revised February 2010
• HS007 - Worker/Supplied Labour Accountabilities - Revised February 2013
• HS008 - Responsibilities - Joint Health and Safety Committee - Revised December 2014
• HS009 - Notifications- Accident, Explosion, or Fire Causing Injury/Occupational Illness - Revised February 2013
• HS010 - Injury/Illness Reporting - Revised August 2021
• HS011 - Early and Safe Return to Work - Revised March 2016
• HS012 - Incident/Injury Investigation - Revised January 2016
• HS013 - Slips, Trips and Falls - Revised January 2016
• HS015 - Illness/Injury Accommodation - Revised May 2013
• HS016 - Equipment Maintenance - Revised November 2013
• HS020 - Reporting a Health and Safety Hazard - Revised January 2016
• HS022 - BBQ Safe Handling/Propane Safe Handling - Revised January 2016
• HS025 - Clean Air Policy - Revised January 2016
• HS053 - Fire Emergency Response Plan (Avenue II Office) - Revised May 2013
• HS054 - Fire Extinguishers in Homes - Revised June 2016
• HS057 - First Aid Kit Use and Maintenance - Revised January 2016
• HS080 - Workplace Inspections and Spot Checks - Revised November 2019
• HS115 - Unsafe Equipment - Revised September 2013
• HS116 - Lock-Out (Unsafe Equipment) 122 S Cumberland St - Revised September 2013
• HS120 - Musculoskeletal Disorders Prevention - Revised November 2019
• HS121 - Musculoskeletal Disorders Prevention-Full Physical Support - Revised January 2016
• HS122 - Musculoskeletal Disorders Prevention - Housekeeping -Revised November 2019
• HS123 - Musculoskeletal Disorders Prevention - Prolonged Standing - Revised January 2016
• HS124 - Musculoskeletal Disorders Prevention - Wheelchair Safety - Revised November 2019
• HS130 - Non-Routine Work Procedure - Revised September 2009
• HS151 - Prevention of Slips, Trips, and Falls - Proper Footwear -Revised October 2011
• HS152 - Prevention of Slips, Trips, and Falls - Revised October 2011
• HS154 - Prohibited Products - Revised December 2013
• HS156 - Promotion/Transfer Orientation - Revised October 2011
• HS157 - Snow Removal at NEIGHBOURS Homes- Revised December 2017
• HS183 - Use of Personal Cellular Phone and Electronic Devices for Communicating- Revised December 2013
• HS184 - Music Device Policy - Revised December 2013
• HS185 - Safe Driving - Revised December 2013
• HS187 - Smoke Detectors/Alarms and Carbon Monoxide Detectors - Revised December 2017
• HS188 - Testing of Smoke Detectors - Revised September 2009
• HS190 - Universal Precautions/ Standard Precautions- Revised December 2017
• HS191 - Emergency Personal Protective Equipment Kit - Revised May 2020
• HS195 - Transfer Lifts and Wheelchairs - Revised May 2015
• HS212 - Visitors/Contractors and Students - Revised December 2010
• HS222 - Workplace Observations- Revised April 2018
• HS250 - Work Refusal - Revised March 2012
• HS295 - Working Alone - Revised December 2013
• HS298 - Assessments for New Applicants for Service- Revised January 2011
• HS300 - Workplace Violence - Revised January 2011
• HS301 - Eye Wash Station Protocol - Revised September 2012

HUMAN RESOURCES

• HR000 - Absenteeism Review Program - Revised September 2019
• HR010 - Holiday coverage process under article 28.01 and Holiday day off in Lieu - Revised June 2018
• HR015 - Casual Hours Sign Up Procedures - New September 2019
• HR020 - Compensation for Management for Hrs Worked in Excess of 36 Hrs Per Week - Revised April 2017
• HR021 - Compassionate Leave - Revised October 2015
• HR022 - Code of Conduct Dicipline Process - Revised November 2019
• HR023 - Confidentiality - Revised November 2019
• HR024 - Social Media-Issued October 2015
• HR025 - Criminal Reference Check- Revised November 2018
• HR030 - Discrimination and Harassment - Revised October 2015
• HR038 - Duty to Accomodate - Revised October 2015
• HR040 - Exhaustion of Sick Day Credits - Revised June 2008
• HR050 - Policy Reading - New September 2019
• HR065 - Guidlines for Delivery - Dicipline - Revised October 2015
• HR070 - Hiring Procedures and Offer of Employment for External Competitions- Revised November 2018
• HR071 - Hiring Procedures and Offer of Employment for Internal Competitions - Revised December 2014
• HR075 - Home Support Workers’ Scheduled Days Off - Issued November 2004
• HR076 - Hours of Work for Regular Part-Time Employees - Revised December 2014
• HR078 - Internal Competition Process/Appointment Process - Revised February 2017
• HR080 - Interview Teams - Revised June 2008
• HR110 - Leave of Absence Without Pay - Revised June 2008
• HR120 - Managers Human Resource Responsibilities - Revised July 2006
• HR130 - Maternity/Parent Leave - Revised June 2008
• HR135 - Mental Health Days - Revised June 2008
• HR138 - Minimum Hour Requirement for Casual Support Workers- Revised December 2018
• HR140 - On-going Conditions of Employment- Revised November 2018
• HR144 - Operational Requirements/Guidelines for Vacation Approval - Revised May 2013
• HR150 - Personal Development Plan - Revised August 2009
• HR151 - Personal Relationships - Revised July 2008
• HR181 - Sick Leave - Issued October 2004
• HR183 - Standard Practices of Orientation for Employees -Revised December 2018
• HR185 - Start Date of Temporary or Permanent Positions and Staff Resignations - Revised December 2018

MEDICATION

• MD010 - PRN Protocol - Revised June 2017
• MD030 - Disposal of Medication - Revised October 2015
• MD031 - Docmentation - Revised June 2016
• MD032 - Medication Count Sheet for Controlled Drugs or Narcotics- Revised October 2016
• MD080 - Injections -Revised November 2018
• MD120 - Medication Error Policy- Revised October 2016
• MD125 - Medical/Treatment Profile - Revised September 2015
• MD132 - Non-Prescription Medications - Revised October 2019
• MD135 - Psycho-tropic or Behaviour Altering Medication - Revised September 2017
• MD140 - Medical Appointment Documentation- Revised July 2017
• MD150 - Medication Storage- Revised September 2015
• MD170 - Recieving Blister Pac(s) or Treatments -Revised October 2019
• MD180 - Procedure for Support- Revised October 2019

SUPPORT SERVICES

• SS000 - -Service Principles and Statement of Rights - Re-issued June 2015
• SS001 - Complaints/ Feedback Process -Revised August 2013
• SS002 - Mission Statement - Re-issued June 2015
• SS004 - Personal Planning (Individual Support Plan) -Revised September 2019
• SS005 - Security in Client Homes While Working -Issued October 2013
• SS006 - Emergency Medical Services -Issued November 2013
• SS007 - Behaviour Support Plan- Revised April 2018
• SS008 - Planned Physical Restraint- Issued July 2018
• SS010 - Backup System - Revised July 2006
• SS011 - Backup Response Reporting - Revised July 2012
• SS012 - Confedentiality Of Client Information- Issued November 2013
• SS013 - Health Monitoring Revised September 2019
• SS023 - Health -Revised July 2013
• SS030 - ESS/CLS/POS Cancellations Cross Module - Issued February 2019
• SS040 - ESS/CLS and N.E.I.G.H.B.O.U.R.S Cancellations - Revised October 2018
• SS041 - Emergency Pass Key - Revised July 2006
• SS042 - ESS/CLS Log Sheets - Revised October 2018
• SS044 - N.E.I.G.H.B.O.U.R.S Log Sheets - Issued January 2013
• SS045 - Bathing/Showering Policy - Safety Supervision -Revised November 2019
• SS050 - Inventory of Personal Property: For People Recieving Residential Supports and Services-Revised November 2013
• SS100 - Food and Nutrition -Issued March 2012
• SS126 - Debriefing of Individuals Avenue II Supports - Revised August 2006
• SS127 - Individuals Avenue II Under The Influence of Alcohol In 24 Hr. Support Locations - Revised August 2006
• SS155 - Out of Town Travel Requirements - Revised August 2006
• SS156 - Personal Cellular Phone and Pager Use - Revised September 2016
• SS157 - Pets in Workplace - Revised August 2006
• SS160 - Intrusive Behaviour Intervention (Physical Restraint)- Revised June 2019
• SS170 - Urine Specimen Collection -Issued April 2009
• SS171 - Fecal Specimen Collection - Issued April 2009
• SS175 - Fire Drills in Homes - Revised May 2013
• SS180 - Abuse Prevention Training Issued September 2013
• SS188 - Suicide Policy - Revised December 2006
• SS189 - Daily Hot Water Check in 24 Hour Support Locations-Revised October 2019
• SS190 - Leave Without Pay/Time Off for Home Support Workers - Revised April 1996
• SS208 - Vacation Proposal Policy - Revised August 2006
• SS210 - Vehicle Authorization and Use - Revised October 2019