Policies and Procedures
CURRENT POLICY READING SHEETS
Policy Update List - June 2025
Staff Review of Policy Updates - Signoff Sheet (FILLABLE PDF) - June 2025
Staff Review of Policy Updates - Signoff Sheet - June 2025
Manual of Administration/Policies
The Manual of Administration is now available in PDF format for viewing/printing.
To view a policy, please select a link below.
Please note- as of June 27, 2023 the Pandemic Manual and Policy Manual have been combined into one Manual.
Table of Contents
Index
ADMINISTRATION
- AD000 - Abuse - Revised November 2024
- AD001 - Alcohol, Prescription, Non-Prescription or Recreational Drugs (Use of) - Revised November 2018
- AD002 - Central File Service Records/ Archives - Revised March 2019
- AD003 - General (Yellow) Information Binders in Residential Locations - September 2019
- AD004 - Annual Policy Review - Revised July 2010
- AD005 - Accessible Customer Service Plan - Issued July 2011
- AD007 - Authority to Grant Leaves, Vacations and Holidays - Revised May 2024
- AD020 - Documentation/ Whiteout - Revised July 2017
- AD035 - Dress/Appearance Guidelines - Revised December 2014
- AD045 - Emergency Measures Organization - Avenue II Response - Revised October 2022
- AD060 - General Office Procedures - Revised October 2022
- AD082 - Incident Reporting System - Revised October 2022
- AD110 - Liability - Revised October 2022
- AD111 - Long Distance Phone Calls/Directory Assistance Calls - Revised October 2022
- AD121 - Cash Boxes in Individual's Homes - Revised December 2023
- AD125 - Meeting and Training Conduct - Revised October 2022
- AD148 - Paperwork While Supporting - Revised October 2022
- AD155 - Protocol for a Serious Occurrence - Revised November 2024
- AD156 - Protocol for a Missing Person - Revised October 2022
- AD170 - Request for Leave (forms) - Revised October 2015
- AD183 - Supplies - Revised September 2013
- AD184 - Smoking Policy - Revised April 2006
- AD185 - Staff Acknowledgement - Revised June 2022
- AD200 - Unlawful Taking of and/or Abuse of Property - Revised April 2006
CLIENT RESOURCES
CR000 - Hand Washing - Client
CR001 - COVID-19 - If I Become Sick Social Story
CR002 - My Housemate has Coronavirus Social Story
CR003 - Information By and For People with Disabilities
FINANCES
- FN020 - Use of Charitable Donations - Revised October 2022
- FN030 - Timesheet & Expense Claim Submission - Revised December 2023
- FN120 - Meal Allowance - Revised December 2018
- FN150 - Monthly Allowance for Products for Employees in Residential Locations - Revised October 2022
- Mileage Guidelines
HEALTH AND SAFETY
- HS000 - Terms of Reference - Revised December 2014
- HS001 - Terms of Reference Health and Safety Representatives - Revised March 2016
- HS002 - Health and Safety Policy Statement - Review April 2022
- HS004 - Health and Safety Responsibilities - Senior Management - Revised December 2014
- HS005 - Health and Safety Responsibilities - Managers/On Call Supervisors - Revised February 2013
- HS006 - Health and Safety Responsibilities - Worker/Supplied Labour - Revised February 2010
- HS007 - Worker/Supplied Labour Accountabilities - Revised February 2013
- HS008 - Responsibilities - Joint Health and Safety Committee - Revised December 2023
- HS009 - Notifications- Accident, Explosion, or Fire Causing Injury/Occupational Illness - Revised October 2023
- HS010 - Injury/Illness Reporting - Revised October 2023
- HS011 - Early and Safe Return to Work - Revised March 2016
- HS012 - Incident/Injury Investigation - Revised October 2023
- HS013 - Slips, Trips and Falls - Revised January 2016
- HS015 - Illness/Injury Accommodation - Revised May 2013
- HS016 - Equipment Maintenance - Revised November 2013
- HS020 - Reporting a Health and Safety Hazard - Revised January 2016
- HS022 - BBQ Safe Handling/Propane Safe Handling - Revised January 2016
- HS025 - Clean Air Policy - Revised January 2016
- HS053 - Fire Emergency Response Plan (Avenue II Office) - Revised October 2023
- HS054 - Fire Extinguishers in Homes - Revised December 2023
- HS057 - First Aid Kit Use and Maintenance - Revised December 2023
- HS080 - Workplace Inspections and Spot Checks - Revised December 2023
- HS115 - Unsafe Equipment - Revised September 2013
- HS116 - Lock-Out (Unsafe Equipment) 122 S Cumberland St - Revised September 2013
- HS120 - Musculoskeletal Disorders Prevention - Revised November 2019
- HS122 - Musculoskeletal Disorders Prevention - Housekeeping - Revised November 2019
- HS123 - Musculoskeletal Disorders Prevention - Prolonged Standing - Revised January 2016
- HS124 - Musculoskeletal Disorders Prevention - Wheelchair Safety - Revised November 2019
- HS130 - Non-Routine Work Procedure - Revised September 2009
- HS151 - Prevention of Slips, Trips, and Falls - Proper Footwear - Revised October 2011
- HS152 - Prevention of Slips, Trips, and Falls - Revised October 2023
- HS154 - Prohibited Products - Revised December 2013
- HS156 - Promotion/Transfer Orientation - Revised October 2011
- HS157 - Snow Removal at Residential Locations - Revised December 2023
- HS183 - Use of Personal Cellular Phone and Electronic Devices for Communicating - Revised December 2013
- HS184 - Music Device Policy - Revised June 2023
- HS185 - Safe Driving - Revised June 2022
- HS190 - Universal Precautions/ Standard Precautions/PPE - Revised June 2023
- HS191 - Emergency Personal Protective Equipment Kit - Revised October 2023
- HS195 - Transfer Lifts and Wheelchairs - Revised May 2015
- HS212 - Visitors/Contractors and Students - Revised December 2010
- HS222 - Workplace Observations - Revised April 2018
- HS250 - Work Refusal - Revised March 2012
- HS295 - Working Alone - Revised December 2013
- HS298 - Assessments for New Applicants for Service - Revised October 2023
- HS300 - Workplace Violence - Review April 2022
- HS301 - Eye Wash Station Protocol - Revised May 2025
- HS302 - Working Late at the Office, 122 South Cumberland Street - Issued September 2022
HUMAN RESOURCES
- HR000 - Absenteeism Review Program - Revised October 2022
- HR010 - Holiday coverage process under article 28.01 and Holiday day off in Lieu - Revised June 2018
- HR015 - Casual Hours Sign Up Procedures - New September 2019
- HR020 - Compensation for Management for Hrs Worked in Excess of 36 Hrs Per Week - Revised April 2017
- HR021 - Compassionate Leave - Revised October 2015
- HR022 - Code of Conduct Discipline Process - Revised November 2019
- HR023 - Confidentiality - Revised November 2024
- HR024 - Social Media - Revised October 2024
- HR025 - Criminal Reference Check - Revised November 2018
- HR030 - Discrimination and Harassment - Revised October 2015
- HR038 - Duty to Accommodate - Revised October 2015
- HR040 - Exhaustion of Sick Day Credits - Revised October 2022
- HR050 - Policy Reading - Revised October 2022
- HR065 - Guidelines for Delivery - Discipline - Revised October 2015
- HR070 - Hiring Procedures and Offer of Employment for External Competitions - Revised May 2022
- HR071 - Hiring Procedures and Offer of Employment for Internal Competitions - Revised December 2014
- HR075 - Home Support Workers' Scheduled Days Off - Issued November 2004
- HR076 - Hours of Work for Regular Part-Time Employees - Revised December 2014
- HR078 - Internal Competition Process/Appointment Process - Revised February 2017
- HR080 - Interview Teams - Revised June 2008
- HR100 - Electronic Monitoring Policy - Issued October 2022
- HR110 - Leave of Absence Without Pay - Revised June 2008
- HR120 - Managers Human Resource Responsibilities - Revised July 2006
- HR130 - Maternity/Parent Leave - Revised June 2008
- HR135 - Mental Health Days - Revised June 2008
- HR138 - Minimum Hour Requirement for Casual Support Workers - Revised December 2018
- HR140 - On-going Conditions of Employment - Revised November 2018
- HR144 - Operational Requirements/Guidelines for Vacation Approval - Revised May 2013
- HR150 - Personal Development Plan - Revised August 2009
- HR151 - Personal Relationships - Revised July 2008
- HR181 - Sick Leave - Issued October 2004
- HR183 - Standard Practices of Orientation for Employees - Revised December 2018
- HR185 - Start Date of Temporary or Permanent Positions and Staff Resignations - Revised December 2018
- HR186- Right to Disconnect Policy- Issued June 2022
MEDICATION
- MD010 - PRN Protocol - Revised May 2025
- MD030 - Disposal of Medication - Revised October 2015
- MD031 - Documentation - Revised June 2016
- MD032 - Medication Count Sheet for Controlled Drugs or Narcotics - Revised October 2016
- MD080 - Injections - Revised November 2018
- MD120 - Medication Error Policy- Revised October 2016
- MD125 - Medical Summary (previously Medication/Treatment Profile)- Revised January 2025
- MD132 - Non-Prescription Medications - Revised October 2019
- MD135 - Psycho-tropic or Behaviour Altering Medication - Revised September 2017
- MD140 - Medical Appointment Documentation - Revised January 2025
- MD150 - Medication Storage - Revised September 2015
- MD170 - Receiving Blister Pac(s) or Treatments - Revised October 2019
- MD180 - Procedure for Support - Revised October 2019
PANDEMIC PLAN PROTOCOLS
PPP001 - Protocol for Deliveries and Staff Shopping - Revised September 2023
PPP002 - Client Screening Protocol and Sample of Tool - Revised June 2023
PPP003 - Staff Screening Protocol - Revised June 2024
PPP004 - Visitor Screening Protocol - Revised June 2024
PPP005 - Client Transport - Revised September 2023
PPP006 - Protocol for Cleaning and Disinfection of Residential Work Locations - Revised April 2023
PPP007 - Seeking Medical Attention during COVID-19 - Revised April 2022
PPP008 - Covid-19 Symptoms Developed While at Work - Revised September 2023
PPP009 - Personal Protective Equipment - Revised June 2023
PPP010 - Covid-19 Vaccination - Revised October 2022
PPP011 - Carbon Dioxide - Issued April 2022
PPP012 - Rapid Antigen Testing (RAT) on Clients by Staff - Issued September 2022
PPP013 - Rapid Antigen Test (RAT) Frequency Law- Staff - Issued April 2023
STAFF RESOURCES
SR000 - COVID-19 Reference Document for Symptoms - Revised October 2022
SR001 - How to Properly Wear Your mask - Revised April 2022
SR003 - COVID-19 How to Prevent the Spread - Revised April 2022
SR004 - How to Use Lerkonn Infrared Thermometers - Issued April 2020
SR005 - How to Put On and Take Off Personal Protective Equipment (PPE) - Revised June 2022
SR006 - Hand Washing - Revised June 2022
SR007 - Hand Sanitizing
SR008 - Cleaning Guidelines Highmark Cleaner - Issued April 2020
SR009 - Cleaning Guidelines Spray Nine - Issued April 2020
SR010 - Cleaning Guidelines Quat Plus - Issued April 2020
SUPPORT SERVICES
- SS000 - Service Principles and Statement of Rights - Revised November 2024
- SS001 - Complaints/ Feedback Process - Revised November 2024
- SS002 - Mission Statement - Revised November 2024
- SS004 - Individual Support Plans and Planning Process - Revised May 2025
- SS005 - Security in Client Homes While Working - Issued October 2013
- SS006 - Emergency Medical Services - Issued November 2013
- SS007 - Behaviour Support Plan- Revised April 2018
- SS008 - Planned Physical Restraint - Issued July 2018
- SS010 - Backup System - Revised July 2006
- SS011 - Backup Response Reporting - Revised July 2012
- SS012 - Confidentiality Of Client Information - Issued November 2013
- SS013 - Health Monitoring - Revised July 2019
- SS023 - Health - Revised July 2013
- SS030 - ESS/CLS/POS Cancellations Cross Module - Issued February 2019
- SS040 - ESS/CLS and Residential Locations Cancellations - Revised December 2023
- SS041 - Emergency Pass Key - Revised July 2006
- SS042 - ESS/CLS Log Sheets - Revised October 2018
- SS044 - Log Sheets for Residential Locations - Revised December 2023
- SS045 - Bathing/Showering Policy - Safety Supervision - Revised November 2019
- SS050 - Inventory of Personal Property: For People Receiving Residential Supports and Services - Revised November 2013
- SS100 - Food and Nutrition - Issued March 2012
- SS111 - Choking - Issued June 2025
- SS126 - Debriefing of Individuals Avenue II Supports - Revised August 2006
- SS127 - Individuals Avenue II Under The Influence of Alcohol In 24 Hr. Support Locations - Revised August 2006
- SS155 - Out of Town Travel Requirements - Revised August 2006
- SS156 - Use of Personal Cellular Phone and Electronic Devices for Communication - Revised September 2016
- SS157 - Pets in Workplace - Revised December 2023
- SS160 - Intrusive Behaviour Intervention (Physical Restraint) - Revised November 2024
- SS170 - Urine Specimen Collection - Issued April 2009
- SS171 - Fecal Specimen Collection - Issued April 2009
- SS175 - Fire Drills in 24 Hour Homes/ Testing Procedures - Revised January 2025
- SS180 - Abuse Prevention Training - Revised December 2023
- SS189 - Daily Hot Water Check in 24 Hour Support Locations - Revised September 2024
- SS190 - Leave Without Pay/Time Off for Home Support Workers - Revised April 1996
- SS208 - Vacation Proposal Policy - Revised September 2022
SS209- Professional Boundaries- Issued April 2023 - SS210 - Vehicle Authorization and Use - Revised October 2019
SS212- Intake Process for Prospective and New Clients - Revised December 2023