Policies and Procedures

Staff Forms

COVID-19 COMMUNICATION

NEW - Wearing of Masks during COVID-19 Pandemic - Revised Directive

COVID - 19 PANDEMIC PLAN BINDER

Client Resources

Video

Donning and doffing a PPE - April 8 2020

Manual of Administration/Policies

The Manual of Administration is now available in pdf format for viewing/printing.

To view a policy, please select a link below.

New This Month For November 2019

ADMINISTRATION

AD000 - Abuse - Revised April 2018
AD001 - Alcohol, Prescription, Non-Prescription or Recreational Drugs (Use of) - Revised November 2018
AD002 - Central File Service Records/ Archives - Revised March 2019
AD003 - General (Yellow) Information Binders in Residential Home - September 2019
AD004 - Annual Policy Review - Revised July 2010
AD005 - Accessible Customer Service Plan- Issued July 2011
AD007 - Authority to Grant Leaves, Vacations and Holidays - Revised December 2014
AD020 - Documentation/ Whiteout - Revised July 2017
AD035 - Dress/Appearance Guidelines - Revised December 2014
AD045 - Emergency Measures Organization - Avenue II Response - Revised December 2018
AD060 - General Office Procedures - Revised December 2014
AD082 - Incident Reporting System - Revised November 2019
AD110 - Liability - Revised February 2006
AD111 - Long Distance Phone Calls/Directory Assistance Calls - Revised August 2010
AD120 - Management Records - Revised May 2013
AD121 - Cash Boxes in Individual's Homes - Revised October 2019
AD125 - Meeting and Training Conduct - Revised February 2006
AD140 - Office Equipment Use - Revised August 2010
AD148 - Paperwork While Supporting - Revised May 2019
AD155 - Protocol for a Serious Occurrence - Revised November 2019
AD156 - Protocol for a Missing Person - Revised October 2015
AD170 - Request for Leave (forms) - Revised October 2015
AD183 - Supplies - Revised September 2013
AD184 - Smoking Policy - Revised April 2006
AD185 - Staff Acknowledgement - Revised August 2008
AD200 - Unlawful Taking of and/or Abuse of Property - Revised April 2006

FINANCES

FN020 - Use of Charitable Donations - Revised October 2015
FN030 - Expense Claim Submission - Revised December 2014
FN120 - Meal Allowance - Revised December 2018
FN130 - Northern Travel Grant - Revised May 2006
FN150 - Personal Hygiene Products for Employees in N.E.I.G.H.B.O.U.R.S - Revised February 2015
Mileage Guidelines

HEALTH AND SAFETY

HS000 - Terms of Reference - Revised December 2014
HS001 - Terms of Reference Health and Safety Representatives - Revised March 2016
HS002 - Health and Safety Policy Statement - Revised December 2014
HS004 - Health and Safety Responsibilities - Senior Management - Revised December 2014
HS005 - Health and Safety Responsibilities - Managers/On Call Supervisors - Revised February 2013
HS006 - Health and Safety Responsibilities - Worker/Supplied Labour - Revised February 2010
HS007 - Worker/Supplied Labour Accountabilities - Revised February 2013
HS008 - Responsibilities - Joint Health and Safety Committee - Revised December 2014
HS009 - Notifications- Accident, Explosion, or Fire Causing Injury/Occupational Illness - Revised February 2013
HS010 - Injury/Illness Reporting - Revised November 2018
HS011 - Early and Safe Return to Work - Revised March 2016
HS012 - Incident/Injury Investigation - Revised January 2016
HS013 - Slips, Trips and Falls - Revised January 2016
HS015 - Illness/Injury Accommodation - Revised May 2013
HS016 - Equipment Maintenance - Revised November 2013
HS020 - Reporting a Health and Safety Hazard - Revised January 2016
HS022 - BBQ Safe Handling/Propane Safe Handling - Revised January 2016
HS025 - Clean Air Policy - Revised January 2016
HS053 - Fire Emergency Response Plan (Avenue II Office) - Revised May 2013
HS054 - Fire Extinguishers in Homes - Revised June 2016
HS057 - First Aid Kit Use and Maintenance - Revised January 2016
HS080 - Workplace Inspections and Spot Checks - Revised November 2019
HS115 - Unsafe Equipment - Revised September 2013
HS116 - Lock-Out (Unsafe Equipment) 122 S Cumberland St - Revised September 2013
HS120 - Musculoskeletal Disorders Prevention - Revised November 2019
HS121 - Musculoskeletal Disorders Prevention-Full Physical Support - Revised January 2016
HS122 - Musculoskeletal Disorders Prevention - Housekeeping -Revised November 2019
HS123 - Musculoskeletal Disorders Prevention - Prolonged Standing - Revised January 2016
HS124 - Musculoskeletal Disorders Prevention - Wheelchair Safety - Revised November 2019
HS130 - Non-Routine Work Procedure - Revised September 2009
HS151 - Prevention of Slips, Trips, and Falls - Proper Footwear -Revised October 2011
HS152 - Prevention of Slips, Trips, and Falls - Revised October 2011
HS154 - Prohibited Products - Revised December 2013
HS156 - Promotion/Transfer Orientation - Revised October 2011
HS157 - Snow Removal at NEIGHBOURS Homes- Revised December 2017
HS183 - Use of Personal Cellular Phone and Electronic Devices for Communicating- Revised December 2013
HS184 - Music Device Policy - Revised December 2013
HS185 - Safe Driving - Revised December 2013
HS187 - Smoke Detectors/Alarms and Carbon Monoxide Detectors - Revised December 2017
HS188 - Testing of Smoke Detectors - Revised September 2009
HS190 - Universal Precautions/ Standard Precautions- Revised December 2017
HS191 - Body Fluid Kit - Revised December 2013
HS195 - Transfer Lifts and Wheelchairs - Revised May 2015
HS212 - Visitors/Contractors and Students - Revised December 2010
HS222 - Workplace Observations- Revised April 2018
HS250 - Work Refusal - Revised March 2012
HS295 - Working Alone - Revised December 2013
HS298 - Assessments for New Applicants for Service- Revised January 2011
HS300 - Workplace Violence - Revised January 2011
HS301 - Eye Wash Station Protocol - Revised September 2012

HUMAN RESOURCES

HR000 - Absenteeism Review Program - Revised September 2019
HR010 - Holiday coverage process under article 28.01 and Holiday day off in Lieu - Revised June 2018
HR015 - Casual Hours Sign Up Procedures - New September 2019
HR020 - Compensation for Management for Hrs Worked in Excess of 36 Hrs Per Week - Revised April 2017
HR021 - Compassionate Leave - Revised October 2015
HR022 - Code of Conduct Dicipline Process - Revised November 2019
HR023 - Confidentiality - Revised November 2019
HR024 - Social Media-Issued October 2015
HR025 - Criminal Reference Check- Revised November 2018
HR030 - Discrimination and Harassment - Revised October 2015
HR038 - Duty to Accomodate - Revised October 2015
HR040 - Exhaustion of Sick Day Credits - Revised June 2008
HR050 - Policy Reading - New September 2019
HR065 - Guidlines for Delivery - Dicipline - Revised October 2015
HR070 - Hiring Procedures and Offer of Employment for External Competitions- Revised November 2018
HR071 - Hiring Procedures and Offer of Employment for Internal Competitions - Revised December 2014
HR075 - Home Support Workers’ Scheduled Days Off - Issued November 2004
HR076 - Hours of Work for Regular Part-Time Employees - Revised December 2014
HR078 - Internal Competition Process/Appointment Process - Revised February 2017
HR080 - Interview Teams - Revised June 2008
HR110 - Leave of Absence Without Pay - Revised June 2008
HR120 - Managers Human Resource Responsibilities - Revised July 2006
HR130 - Maternity/Parent Leave - Revised June 2008
HR135 - Mental Health Days - Revised June 2008
HR138 - Minimum Hour Requirement for Casual Support Workers- Revised December 2018
HR140 - On-going Conditions of Employment- Revised November 2018
HR144 - Operational Requirements/Guidelines for Vacation Approval - Revised May 2013
HR150 - Personal Development Plan - Revised August 2009
HR151 - Personal Relationships - Revised July 2008
HR181 - Sick Leave - Issued October 2004
HR183 - Standard Practices of Orientation for Employees -Revised December 2018
HR185 - Start Date of Temporary or Permanent Positions and Staff Resignations - Revised December 2018

MEDICATION

MD010 - PRN Protocol - Revised June 2017
MD030 - Disposal of Medication - Revised October 2015
MD031 - Docmentation - Revised June 2016
MD032 - Medication Count Sheet for Controlled Drugs or Narcotics- Revised October 2016
MD080 - Injections -Revised November 2018
MD120 - Medication Error Policy- Revised October 2016
MD125 - Medical/Treatment Profile - Revised September 2015
MD132 - Non-Prescription Medications - Revised October 2019
MD135 - Psycho-tropic or Behaviour Altering Medication - Revised September 2017
MD140 - Medical Appointment Documentation- Revised July 2017
MD150 - Medication Storage- Revised September 2015
MD170 - Recieving Blister Pac(s) or Treatments -Revised October 2019
MD180 - Procedure for Support- Revised October 2019

SUPPORT SERVICES

SS000 - -Service Principles and Statement of Rights - Re-issued June 2015
SS001 - Complaints/ Feedback Process -Revised August 2013
SS002 - Mission Statement - Re-issued June 2015
SS004 - Personal Planning (Individual Support Plan) -Revised September 2019
SS005 - Security in Client Homes While Working -Issued October 2013
SS006 - Emergency Medical Services -Issued November 2013
SS007 - Behaviour Support Plan- Revised April 2018
SS008 - Planned Physical Restraint- Issued July 2018
SS010 - Backup System - Revised July 2006
SS011 - Backup Response Reporting - Revised July 2012
SS012 - Confedentiality Of Client Information- Issued November 2013
SS013 - Health Monitoring Revised September 2019
SS023 - Health -Revised July 2013
SS030 - ESS/CLS/POS Cancellations Cross Module - Issued February 2019
SS040 - ESS/CLS and N.E.I.G.H.B.O.U.R.S Cancellations - Revised October 2018
SS041 - Emergency Pass Key - Revised July 2006
SS042 - ESS/CLS Log Sheets - Revised October 2018
SS044 - N.E.I.G.H.B.O.U.R.S Log Sheets - Issued January 2013
SS045 - Bathing/Showering Policy - Safety Supervision -Revised November 2019
SS050 - Inventory of Personal Property: For People Recieving Residential Supports and Services-Revised November 2013
SS100 - Food and Nutrition -Issued March 2012
SS126 - Debriefing of Individuals Avenue II Supports - Revised August 2006
SS127 - Individuals Avenue II Under The Influence of Alcohol In 24 Hr. Support Locations - Revised August 2006
SS155 - Out of Town Travel Requirements - Revised August 2006
SS156 - Personal Cellular Phone and Pager Use - Revised September 2016
SS157 - Pets in Workplace - Revised August 2006
SS160 - Intrusive Behaviour Intervention (Physical Restraint)- Revised June 2019
SS170 - Urine Specimen Collection -Issued April 2009
SS171 - Fecal Specimen Collection - Issued April 2009
SS175 - Fire Drills in Homes - Revised May 2013
SS180 - Abuse Prevention Training Issued September 2013
SS188 - Suicide Policy - Revised December 2006
SS189 - Daily Hot Water Check in 24 Hour Support Locations-Revised October 2019
SS190 - Leave Without Pay/Time Off for Home Support Workers - Revised April 1996
SS208 - Vacation Proposal Policy - Revised August 2006
SS210 - Vehicle Authorization and Use - Revised October 2019